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Shipping and Returns
Delivery Options
  We have four delivery options including a Free Delivery option which can be used when purchasing items with a total value of over £150.00 Excl VAT.

All of our delivery costs are charged per order as opposed to per item i.e Multiple items for delivery at the same address will be charged with one single delivery cost.

This is a Signed For Delivery Service
Delivery time - depending on the size of your order,
we aim to dispatch goods same day.
This is a Free service

This is a Royal Mail Signed For Delivery Service
Delivery time is from 3-5 Working Days
Priced per order at £3.95

This is a Parcel Force Signed For Delivery Service
Delivery time is from 1-2 Working Days
Priced per order at £5.95

This is a Parcel Force Signed For Delivery Service
Delivery time is Next Working Day
Priced per order at £8.95 (Express UK Delivery)
All orders placed on the Express UK Delivery Service
will be shipped on the same day as the order was received.

However please note that all orders placed after 4.45pm
on a Friday will not be processed until the next working day.

30 Day Money Back Guarantee
  We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed.

We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries

If I change my mind...

Within 30 days

Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.

If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.

If you'd like to return something we've delivered, just call us on 0121 456 7800

Please note all Software is excluded from our 30 day money back guarantee, this includes software downloaded from our instant download section. Once a software license has been purchased and a license key has been issued it is non-returnable. Please ensure you read the specification on the box before installation. We also cannot accept software under our 30 day money back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights.

Please also note that due to Covid-19, some products may not be eligible for our 30-day money back guarantee. Please call on 0121 456 7800 for more information.

Distance Selling Regulations

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed.

To cancel, you can Email Customer services, call 0121 456 7800 or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).

Please note: Fields marked with *: need to be completed before you can select your shipping options