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We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed.
We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...
Within 30 days
Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.
If you'd like to return something we've delivered, just call us on 0121 456 7800
Please note all Software is excluded from our 30 day money back guarantee, this includes software downloaded from our instant download section. Once a software license has been purchased and a license key has been issued it is non-returnable. Please ensure you read the specification on the box before installation. We also cannot accept software under our 30 day money back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights.
Please also note that due to Covid-19, some products may not be eligible for our 30-day money back guarantee. Please call on 0121 456 7800 for more information.
Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed.
To cancel, you can Email Customer services, call 0121 456 7800 or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
Please note: Fields marked with *: need to be completed before you can select your shipping options
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